Transform Your Space with Thriving Plants

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Privacy Policy

Effective Date: January 1, 2024

1. Information We Collect

YourPlantProsper collects personal information including names, contact details, delivery addresses, and plant care preferences to provide our services.

2. How We Use Your Information

We use collected information to process orders, provide plant care consultations, deliver products, and send care instructions and updates about your plants.

3. Data Sharing and Protection

We never sell or share your personal information with third parties except as necessary for order fulfillment (shipping companies) or as required by law. All data is encrypted and stored securely.

4. Your Rights Under GDPR

You have the right to access, correct, delete, or port your personal data. You can withdraw consent at any time and request data deletion by contacting us.

5. Cookies and Tracking

We use essential cookies for website functionality and optional cookies for analytics and personalization. You can manage cookie preferences through our cookie banner.

6. Contact Information

For privacy questions or to exercise your rights, contact us at: [email protected] or +1 (503) 555-0127

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Terms of Service

Effective Date: January 1, 2024

1. Service Agreement

By using YourPlantProsper services, you agree to these terms. Our services include plant delivery, care consultation, and ongoing plant support.

2. Plant Health Guarantee

We guarantee plant health for 30 days from delivery. If your plant dies due to shipping stress or inherent health issues, we provide free replacement or full refund.

3. Care Instructions and Support

Plants come with detailed care instructions. Our expert support team is available 24/7 for care questions and troubleshooting.

4. Delivery and Shipping

We ship nationwide using specialized plant packaging. Delivery times vary by location. We're not responsible for delays due to weather or shipping carrier issues.

5. Returns and Refunds

Plants can be returned within 30 days if unhealthy upon arrival. Custom plant arrangements are non-refundable unless damaged in shipping.

6. Limitation of Liability

Our liability is limited to the purchase price of plants or services. We're not responsible for consequential damages or plant death due to improper care.

7. Contact Information

Questions about terms: [email protected] or +1 (503) 555-0127

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Cookie Policy

Effective Date: January 1, 2024

1. What Are Cookies

Cookies are small text files stored on your device to enhance website functionality and user experience.

2. Types of Cookies We Use

Essential Cookies:

• Session management and security
• Shopping cart functionality
• Form submission and validation

Analytics Cookies:

• Website usage statistics
• Performance monitoring
• User behavior analysis

Marketing Cookies:

• Personalized plant recommendations
• Targeted plant care content
• Social media integration

3. Managing Cookie Preferences

You can manage cookie settings through our consent banner or browser settings. Disabling essential cookies may limit website functionality.

4. Third-Party Cookies

We use third-party services for analytics and payment processing that may set their own cookies subject to their privacy policies.

5. Cookie Consent

By continuing to use our website, you consent to cookie usage as described in this policy.

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DMCA Policy

Effective Date: January 1, 2024

1. Copyright Respect

YourPlantProsper respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA).

2. Content Ownership

All plant care guides, images, and educational content on our website are owned by YourPlantProsper or licensed from authorized sources.

3. Reporting Copyright Infringement

If you believe your copyrighted work has been used without authorization, please provide:

• Description of the copyrighted work
• Location of the allegedly infringing material
• Your contact information
• Statement of good faith belief
• Statement of accuracy and authority
• Physical or electronic signature

4. DMCA Agent

Designated Agent: Legal Department
Email: [email protected]
Address: 248 Garden Way, Portland, OR 97205
Phone: +1 (503) 555-0127

5. Counter-Notification Process

If you believe content was wrongly removed, you may file a counter-notification following DMCA procedures.

6. Repeat Infringer Policy

We may terminate accounts of users who repeatedly infringe copyrights.

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GDPR Compliance Documentation

Effective Date: January 1, 2024

1. Data Controller Information

Company: YourPlantProsper LLC
Address: 248 Garden Way, Portland, OR 97205, USA
Contact: [email protected]
DPO: [email protected]

2. Lawful Basis for Processing

We process personal data based on:

• Contract Performance: Order fulfillment and service delivery
• Legitimate Interest: Customer support and business operations
• Consent: Marketing communications and optional services
• Legal Obligation: Tax records and regulatory compliance

3. Your GDPR Rights

Right of Access (Article 15):

Request copies of your personal data and information about how it's processed.

Right of Rectification (Article 16):

Request correction of inaccurate or incomplete personal data.

Right of Erasure (Article 17):

Request deletion of your personal data under certain circumstances.

Right to Restrict Processing (Article 18):

Request limitation of data processing under specific conditions.

Right to Data Portability (Article 20):

Receive your data in a structured, machine-readable format.

Right to Object (Article 21):

Object to processing based on legitimate interests or for direct marketing.

Right to Withdraw Consent (Article 7):

Withdraw consent for processing at any time where consent is the legal basis.

4. Data Processing Details

Categories of Data:

• Identity data (name, contact information)
• Delivery data (address, delivery preferences)
• Plant care data (preferences, care history)
• Communication data (support interactions)
• Technical data (IP address, browser type)

Data Retention:

• Account data: Retained while account is active plus 3 years
• Order data: 7 years for tax and legal purposes
• Marketing data: Until consent is withdrawn
• Support data: 2 years for service improvement

5. International Data Transfers

Data is primarily processed in the USA. Any international transfers are protected by appropriate safeguards including adequacy decisions or standard contractual clauses.

6. Data Security Measures

We implement appropriate technical and organizational measures:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Staff training on data protection
• Access controls and audit logs
• Incident response procedures

7. Exercising Your Rights

To exercise any GDPR rights, contact us at:

• Email: [email protected]
• Phone: +1 (503) 555-0127
• Mail: Privacy Officer, 248 Garden Way, Portland, OR 97205

We will respond to requests within 30 days and may require identity verification.

8. Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

9. Automated Decision Making

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.